Health guarantee
At Munoz Westie Companions, we are dedicated to providing our customers with healthy, happy westie puppies and a positive experience. Our refund policy is designed to ensure transparency and protect both our customers and our puppies. Please read through our policy carefully to understand your options in the event that a refund is necessary.
. 72-Hour Initial Health Guarantee
When you bring your westie puppy home, we want to make sure you feel confident about their health. We offer a 72-hour health guarantee during which time you can take your puppy to a licensed veterinarian for a full health check. If any health concerns arise during this period, please contact us immediately.
- If a serious health issue is diagnosed within the first 72 hours, and is confirmed by a licensed veterinarian, we offer a replacement puppy (if available) or a full refund.
. One-Year Genetic Health Guarantee
We carefully screen our breeding pairs for genetic conditions commonly found in the Western Highland Terrier breed to reduce the likelihood of hereditary issues. Our One-Year Genetic Health Guarantee covers the following genetic conditions:
- Heart Conditions (including Boxer cardiomyopathy)
- Hip Dysplasia
- Congenital Eye Disorders
If a genetic condition covered under this guarantee is diagnosed by a licensed veterinarian within the first year of ownership, you may qualify for a replacement puppy (if available) or partial reimbursement toward the veterinary care associated with the diagnosis. Our goal is to provide you with a happy, healthy puppy, and we are here to support you in case any unexpected issues arise.
. Ongoing Health and Wellness Support
At Munoz Westie Companions, our commitment doesn’t end once you take your puppy home. We’re here to offer guidance on nutrition, exercise, and general care to support the health and happiness of your Boxer. Our team is always available to answer questions and provide recommendations as your puppy grows.
. Owner Responsibilities
To maintain the validity of this health guarantee, we ask all puppy owners to adhere to the following responsibilities:
- Veterinary Care: Schedule regular veterinary check-ups, maintain vaccinations, and follow a routine deworming program as recommended by your veterinarian.
- Proper Diet and Exercise: Feed a high-quality diet suitable for Boxer puppies and provide ample exercise to support physical and mental well-being.
- Safe Living Environment: Provide a safe, clean, and nurturing environment for your puppy to reduce the risk of illness or injury.
Exclusions
While we are committed to providing the healthiest puppies possible, this health guarantee does not cover:
- Illnesses due to neglect, improper care, or accidents
- Conditions related to allergies, parasites, or non-life-threatening ailments
- Preventable conditions (such as obesity) resulting from inadequate diet or lack of exercise
How to Submit a Health Claim
If your veterinarian diagnoses a condition covered by our health guarantee, please reach out to us with the following:
- A written diagnosis from a licensed veterinarian, including test results.
- All relevant medical documentation for your puppy.
We will work with you to evaluate the claim and provide you with support to address your puppy’s health needs.
Our Promise
Munoz Westie Companions We care deeply about each puppy we place, and our health guarantee reflects our commitment to the well-being of every cocker spaniel puppy. When you adopt from Boxer Puppy Companions, you’re not just bringing home a puppy; you’re gaining a companion backed by a family that genuinely cares about their health and happiness.
If you have any questions about our health guarantee or would like additional details, please don’t hesitate to contact us. Thank you for trusting us as you welcome a new Boxer puppy into your life!